E-commerce that sells and stays compliant

We align legal and operational processes to protect the business without blocking sales.

Legal services for e-commerce

e-commerce brands we've worked with

1koszyk
Baselinker
Atomstore
Autopay
Booste
Cashbene
DPay
HotPay
idoPay
Juo
PayPo
Patronite
Paymove
PlanetPay
PLNY LALA
PushPushGo
Shoper
SkyShop

how we support e-commerce companies

We translate legal requirements into specific operational processes and business decisions, so the company grows without costly risks.

Audit and risk map

We identify risk areas that genuinely affect sales, marketing, and customer service.

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Terms and Conditions

We create documents for stores and platforms that are compliant with the law and easy for users to understand.

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Rolling out process changes

We help roll out new rules in checkout, communications, and order handling without interrupting sales.

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Marketplace

We organize the platform's legal and operational model, the parties' roles, and the rules of liability.

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SaaS and subscriptions

We design rules for trials, renewals, cancellations, and pricing communication in subscription models.

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Business advisory

We provide quick recommendations for campaigns, new features, and product changes before problems arise.

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terms and a sales process that work in practice

Documentation should support sales and customer service, not be a formality with no operational value.

We link the legal layer with the actual purchase journey. As a result, the rules are consistent with the processes in the store, CRM, marketing, and customer support.

Once implemented, the team has clear operating rules, and customers receive clear communication at every stage of the purchase.

  • Store terms and promotion terms
  • Privacy Policy and cookies
  • Rules for returns, complaints, and withdrawals
  • Review of messaging and checkout
  • Consistency of the B2C, B2B, and cross-border sales model

Documents and clauses ready to deploy

We prepare a complete set of documents and messages tailored to the actual sales model.

Processes embedded in daily work

We help split responsibilities and roll out procedures that do not burden the team operationally.

Kreator Legal Geek for e-commerce

Automatically generate documents for online stores and online payments in plain business language, without burdening your team with paperwork.

If you need to quickly launch or update your documentation, Kreator Legal Geek takes you from form questions to finished documents through an organised process.

This is a solution for standard online stores that covers the needs of small e-commerce businesses.

Kreator is not designed for SaaS models or mobile apps, which require an individual approach.

3 simple steps

  1. Pick a document
  2. Fill in the form
  3. Download the finished document

Why it works

  • legally compliant
  • tailored to your model
  • updated when the law changes
Start generating documents
Client panel in Kreator Legal Geek for e-commerce

reviews of Kreator Legal Geek

See how users rate working with Kreator and rolling out documents in everyday e-commerce operations.

marketplace without regulatory chaos

We organize the platform's legal model so that relationships with sellers, users, and payment partners are clear and scalable.

In the marketplace model, legal and operational risks arise mainly at the intersection of platform liability, settlement rules, and dispute handling.

  • Clear allocation of roles and responsibilities
  • Consistent rules for sellers and buyers
  • Payment and settlement processes aligned with the business model
  • Transparent procedures for complaints, disputes, and moderation

Platform terms and conditions and seller onboarding

We design cooperation rules to be enforceable and clear for both parties.

Payment, commission, and settlement model

We align financial and contractual processes with the platform's chosen transactional model.

Dispute handling and platform liability

We define procedures and decision paths that reduce escalations and reputational risk.

SaaS and subscriptions: compliance that does not hurt conversion

For digital products, we organize terms of service so that customers have clear rules and the business can safely scale its pricing model.

Terms of service and service conditions

We craft terms tailored to the product model, sales channels, and customer segments.

Trials, renewals, and cancellations

We design clear subscription rules to reduce disputes and improve revenue predictability.

Pricing communication and plan changes

We review sales messaging and change policies to make sure they support growth and remain compliant.

GDPR in e-commerce without losing business momentum

We build a process-driven approach to data for sales, marketing, CRM, support, and analytics, increasing security without creating operational bottlenecks.

In e-commerce, personal data protection cannot be a project add-on. It must be embedded in daily processes, tools, and team responsibilities.

  • Privacy Policy, cookies, and consent mode
  • Legal bases for marketing and profiling
  • Data retention and handling of customer requests
  • Data processing agreements with SaaS/martech vendors
  • Procedures for data incidents and breaches

GDPR embedded in sales processes

We design solutions tailored to real purchase journeys, campaigns, and customer service.

Documentation ready for the team to use

We deliver documents and instructions that can be put to use in operations right away.

AI in e-commerce: getting ready for the AI Act

We help you safely deploy AI in sales, marketing, and customer service so that technology growth stays in line with regulatory requirements.

Deploying AI requires a structured process: from a use-case inventory to governance and risk monitoring. As a result, product and marketing teams move faster while the board keeps control over accountability.

  • Inventory of AI use cases across the company
  • Risk classification and selection of compliance requirements
  • Transparency toward users and customers
  • Model governance, testing, and monitoring
  • Action plan: what to roll out now, what to phase in over time

Map of AI use cases and process owners

We organize areas of responsibility and requirements for specific AI deployments.

Testing, validation, and monitoring procedures

We create practical rules that support the security and quality of AI models.

AI governance for the board and teams

We deliver a reporting and decision-making model for higher-risk areas.

business advisory for e-commerce owners and managers

We support operational and product decisions on an ongoing basis, so that legal does not become a growth bottleneck.

Support for launches and campaigns

We review marketing campaigns and new sales features before they go live.

Contracts and negotiations with partners

We organize relationships with vendors, integrators, and technology partners.

Incidents and crisis situations

We move quickly on disputes, complaints, and reputational risks to limit losses.

Get in touch about our e-commerce offering

We will show you how to organize the legal processes in your e-commerce so they support sales rather than slow them down.

Our e-commerce practice is led by:

Zofia Babicka-Klecor

Zofia Babicka-Klecor

Founder

Lawyer, e-commerce expert

+48 797 711 924
info@legalgeek.pl

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We will tell you how to align the legal side of e-commerce with your business goals.

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